Last updated: 2026-09-11
These Terms of Service (“Terms”) are a contract between you and VIVA LLC (“we”, “us”) for the ForeverLink website, application, APIs, and related services (the “Service”). By creating an account, starting a trial, paying for a plan, or using the Service, you accept these Terms. If you use the Service on behalf of an organization, you confirm you have authority to bind that organization.
If you do not agree, do not use the Service. We may refuse, suspend, or close accounts that violate these Terms or the Acceptable Use Policy. Additional terms may apply to White Label, API access, or custom work; if they conflict with these Terms, the more specific terms control for that feature.
ForeverLink is a numbered inventory of durable public links. You generate IDs, assign HTTPS destinations, and change those destinations later. Public redirects of the form /r/{organization}/{number} (or an equivalent path on a verified custom hostname) send a visitor to the destination you configured. The Service also includes an organization dashboard, team roles, import/export, click counts, optional two-factor authentication, support tickets, and — on eligible plans — an API and custom domain.
We may add, change, or retire features with reasonable notice when the change is material. We do not guarantee uninterrupted availability. Public redirects only work while the organization is on an active trial, a paid subscription in good standing, or another status we mark as live. Plan limits (including maximum IDs and seats) apply.
You must provide accurate information and keep your credentials confidential. You are responsible for activity under your account, including actions by people you invite. Notify us promptly if you believe an account was compromised. We may require a minimum password length and offer optional authenticator-based two-factor authentication.
You must be able to form a binding contract. The Service is not directed at children. You may not share a login across organizations you do not control, sell access, or create accounts by automated means.
Data is scoped to an organization (workspace). The owner and admins control members, roles, destinations, labels, notes, API keys, support PINs, and billing for that organization. The public URL names that appear in printed links are stable so pieces keep working; we may refuse or reclaim names that infringe rights or impersonate others.
You retain rights in the content you submit (destinations, labels, notes, files you import). You grant us a limited license to host, process, and display that content solely to operate the Service. You represent that you have the rights needed to submit it. We are not obligated to back up your data forever after an account is closed.
A public ID is a redirect you control. Visitors typically do not see a ForeverLink page if the ID is active and has a valid destination. Destinations must be HTTPS URLs you are allowed to use. We may reject schemes, hosts, or destinations that are unsafe or that violate these Terms. You are solely responsible for the pages, files, and offers those destinations serve.
Printed QR codes, NFC tags, and similar media that encode a ForeverLink URL remain your physical property. Changing a destination does not transfer liability for what the visitor finds there. Custom hostnames are available on eligible plans and require DNS you control; HTTPS on that hostname depends on how you terminate TLS (for example a CDN or reverse proxy in front of the Service).
The full Acceptable Use Policy is in Acceptable Use Policy.
Paid features are sold on the plans published on our pricing page. Monthly subscriptions typically include a limited free trial that requires a payment method. If you cancel before the trial ends, you are not charged for that subscription. After a trial or paid period, subscriptions renew automatically at the then-current rate unless you cancel through the billing tools we provide. White Label is a one-time license, with optional hosting billed separately if you buy it.
Purchases through Paddle Checkout are sold by Paddle as Merchant of Record. We do not store full payment-card numbers on our servers. Card data, bank details, tax, currency conversion, and chargebacks are handled by Paddle under its buyer terms and privacy notice. Failed payments may move the organization to a past-due or suspended status.
Refunds follow the 14-day policy in our Refunds & trials.
The Service, including software, design, trademarks, and documentation, is owned by VIVA LLC or its licensors. These Terms do not transfer ownership to you. You may not copy, reverse engineer, or create a competing service from our software except as allowed by law.
Feedback you send us may be used to improve the Service without obligation to you.
How we handle personal data is described in our Privacy Policy. For organization data you store in the Service, our Data Processing Addendum may also apply. See Privacy · Data Processing Addendum.
You may stop using the Service at any time and cancel a subscription through the billing tools. We may suspend public redirects or the dashboard if payment fails, if we reasonably believe the account violates these Terms or the law, or if we need to protect the Service or other customers.
After termination we may delete organization data after a reasonable retention period, except records we must keep for legal, tax, or security reasons. Sections that by nature should survive (including payment obligations, IP, disclaimers, liability limits, and indemnity) remain in effect.
The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that redirects will be error-free, that destinations you configure will remain reachable, or that the Service will meet a particular print or marketing deadline.
To the fullest extent permitted by law, VIVA LLC and its officers, employees, and contractors are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or reprint costs, even if advised of the possibility. Our total liability for any claim relating to the Service is limited to the fees you paid us for the Service in the three months before the claim. Some jurisdictions do not allow certain limits; in those cases our liability is limited to the maximum permitted.
You will defend and indemnify VIVA LLC against claims, damages, and reasonable legal fees arising from your destinations, printed materials, content, or use of the Service in violation of these Terms or the law, except to the extent caused by our willful misconduct.
We may update these Terms. The “Last updated” date will change. Material changes will be announced on the site or by email to the account owner when practical. Continued use after the effective date means you accept the revised Terms. If you do not agree, stop using the Service and cancel any paid plan.
These Terms are governed by the laws applicable to VIVA LLC, without regard to conflict-of-law rules. Exclusive venue is the courts with jurisdiction over VIVA LLC’s principal place of business, except where mandatory consumer-protection law gives you another forum.
Questions about these Terms: VIVA LLC, via Open the contact form.
